Ikbal Anggara. “PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN DI PLANET BAN KARAWANG”. Journal of Innovation Research and Knowledge, vol. 4, no. 2, July 2024, pp. 1263-70, https://mail.bajangjournal.com/index.php/JIRK/article/view/8397.