Gusti Ayu Alit Cantika Dewi, et al. “ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT DALAM MEMPERTAHANKAN LOYALITAS PELANGGAN PADA JASA PENGIRIMAN CARGO”. Journal of Innovation Research and Knowledge, vol. 5, no. 7, Dec. 2025, pp. 8737-52, https://mail.bajangjournal.com/index.php/JIRK/article/view/12050.