Jannatul Firdaus, Hertin Khalifatun Nisa Arifah, Najiatun, N. and Any Sani’atin (2025) “OPTIMALISASI CHATBOT UNTUK MENINGKATKAN PELAYANAN KONSUMEN DI PLATFORM E-COMMERCE ”, Journal of Innovation Research and Knowledge, 4(10), pp. 7957–7966. doi: 10.53625/jirk.v4i10.9935.