Gusti Ayu Alit Cantika Dewi (2025) “ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT DALAM MEMPERTAHANKAN LOYALITAS PELANGGAN PADA JASA PENGIRIMAN CARGO”, Journal of Innovation Research and Knowledge, 5(7), pp. 8737–8752. Available at: https://mail.bajangjournal.com/index.php/JIRK/article/view/12050 (Accessed: 7 March 2026).