JANNATUL FIRDAUS; HERTIN KHALIFATUN NISA ARIFAH; NAJIATUN, N.; ANY SANI’ATIN. OPTIMALISASI CHATBOT UNTUK MENINGKATKAN PELAYANAN KONSUMEN DI PLATFORM E-COMMERCE . Journal of Innovation Research and Knowledge, [S. l.], v. 4, n. 10, p. 7957–7966, 2025. DOI: 10.53625/jirk.v4i10.9935. Disponível em: https://mail.bajangjournal.com/index.php/JIRK/article/view/9935. Acesso em: 27 oct. 2025.