AYNEN KRESENSIA BR SEMBIRING; RITA HARTATI; ADAM SYAHDANI; NAEL SIMARMATA; NINDI TRI UTAMI; NOVITA SARI HUTAPEA. OPTIMIZING SALES CONVERSION AND CUSTOMER RAPPORT IN RESPONSE TO SHOPEE ONLINE SHOPPING APP: NLP RAPPORT BUILDING TECHNIQUES. Journal of Innovation Research and Knowledge, [S. l.], v. 4, n. 4, p. 2337–2348, 2024. Disponível em: https://mail.bajangjournal.com/index.php/JIRK/article/view/8571. Acesso em: 6 jul. 2025.