PANJAITAN, I. R.; TRI INDA FADHILA RAHMA; NUR FADHILAH AHMAD HASIBUAN. PENGARUH E-TRUST DAN E-SERVICE QUALITY TERHADAP E-LOYALTY NASABAH PENGGUNA BSI MOBILE DENGAN E-SATISFACTION SEBAGAI VARIABEL INTERVENING (Studi Kasus Pengguna BSI Mobile di Kota Medan). Journal of Innovation Research and Knowledge, [S. l.], v. 2, n. 11, p. 4423–4438, 2023. DOI: 10.53625/jirk.v2i11.5489. Disponível em: https://mail.bajangjournal.com/index.php/JIRK/article/view/5489. Acesso em: 5 jul. 2025.