OKKI KURNIA; JONTRO SIMANJUNTAK; DEVID TRINALDO SIMATUPANG; NADIA WIDARI NASUTION; NOVIANA, Noviana. PENERAPAN KUALITAS PELAYANAN BAHASA MANDARIN BAGI FRONT DESK AGENT DI BATAM 1 HOTEL. Journal of Innovation Research and Knowledge, [S. l.], v. 5, n. 8, p. 9887–9900, 2026. Disponível em: https://mail.bajangjournal.com/index.php/JIRK/article/view/12218. Acesso em: 7 mar. 2026.