EKA AFRIDA ERMAWATI; APRILIA DIVI YUSTITA; ESA RIANDY CARDIAS; SYIFA’ FAUZIYAH. EVALUASI SOP TELEPHONE OPERATOR DALAM MENUNJANG KELANCARAN OPERASIONAL PADA FRONT OFFICE DEPARTMENT DI KETAPANG INDAH HOTEL BANYUWANGI. Journal of Innovation Research and Knowledge, [S. l.], v. 5, n. 7, p. 7899–7914, 2025. Disponível em: https://mail.bajangjournal.com/index.php/JIRK/article/view/11819. Acesso em: 7 mar. 2026.