POLA KEMITRAAN ANTARA PT.  EXPLORE LOMBOK TOUR & TRAVEL DENGAN HOTEL LOMBOK MAYURA

Patrisia Kristi Santoso; Komang Mahawira; Achlan Fahlevi Royanow

Authors

Patrisia Kristi Santoso Program Studi Usaha Perjalanan Wisata Politeknik Pariwisata Lombok
Komang Mahawira Program Studi Usaha Perjalanan Wisata Politeknik Pariwisata Lombok
Achlan Fahlevi Royanow Program Studi Usaha Perjalanan Wisata Politeknik Pariwisata Lombok

Keywords:

Travel, Hotel, Explore Lombok, Mayura Hotel

Abstract

Indonesia presents significant opportunities across various sectors, particularly in tourism, spanning from the western to the eastern regions. The travel agent business in West Nusa Tenggara, including Lombok Island, has seen rapid development. Discussing tourism invariably involves accommodation, necessitating the availability of places to stay. Hotels are categorized into two groups: starred and non-starred hotels. This study aims to understand the role of PT. Explore Lombok Tour & Travel and Lombok Mayura Hotel in providing services to tourists, as well as to explore the nature of the collaboration between PT. Explore Lombok Tour & Travel and Lombok Mayura Hotel in delivering services to hotel guests. Three key indicators will be examined in this research: service quality, forms of collaboration, and challenges in the collaboration. These indicators will provide insights into the nature and patterns of collaboration between PT. Explore Lombok Tour & Travel and Lombok Mayura Hotel in offering services to hotel guests

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