Pengaruh Fasilitas, Tarif Pelayanan Dan Respon Time Terhadap Kunjungan Pasien Umum Pada Klinik Harapan Kita Lambing

  • Yulius Ariadi Program Studi Manajemen, Universitas Adhirajasa Reswara Sanjaya
  • A. Rohendi Program Studi Manajemen, Universitas Adhirajasa Reswara Sanjaya
  • Kahar Mulyani Program Studi Manajemen, Universitas Adhirajasa Reswara Sanjaya

Keywords

Healthcare Service Facilities, Service Fees, Healthcare Service Response Time, General Patients’ Visit Intention, Harapan Kita Lambing Clinic

Abstract

This study aims to analyze the effects of healthcare service facilities, healthcare service fees, and healthcare service response time on the intention of general patients to visit Harapan Kita Lambing Clinic, West Kutai Regency. The study employed a quantitative approach with an analytical survey design using a cross-sectional method. The study population consisted of all general outpatient patients during the period from July 3 to July 30, 2025, with a total sample of 73 respondents selected using total sampling. Data were collected through questionnaires, observations, and documentation. Data analysis was conducted using classical assumption tests and multiple linear regression with the assistance of SPSS version 25. The results showed that healthcare service facilities had a significant partial effect on patients’ intention to visit (p = 0.035), while healthcare service fees had no significant effect (p = 0.498). Healthcare service response time had a significant effect and was the most dominant variable (p = 0.000). Simultaneously, healthcare service facilities, healthcare service fees, and response time significantly affected patients’ intention to visit (p = 0.000), with a coefficient of determination of 50.8%. These findings indicate that patients’ intention to visit is influenced more by service speed and the availability of facilities than by service fees. Therefore, improving the quality of facilities and optimizing service response time are key strategies for increasing patients’ intention to visit

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2026-09-05