PENGARUH MOTIVASI, KEPEMIMPINAN, DAN BUDAYA ORGANISASI TERHADAP KEPUASAN DAN KINERJA KARYAWAN PADA PT. XYZ
Keywords:
Work Motivation, Leadership, Organizational Culture, Job Satisfaction, Employee PerformanceAbstract
The insurance industry plays a critical role in sustaining economic stability through effective risk management. PT. XYZ, a state-owned general insurance company, faces ongoing challenges in enhancing employee performance. This study examines the effects of work motivation, leadership, and organizational culture on job satisfaction and employee performance, with job satisfaction serving as a mediating variable. A quantitative approach was employed, involving a survey of 125 active employees selected via Proportionate Stratified Random Sampling. Data were collected using a 5-point Likert scale questionnaire and analyzed with Structural Equation Modeling (SEM) using Partial Least Squares (PLS). Findings indicate that work motivation, leadership, and organizational culture exert positive and significant influences on job satisfaction. Job satisfaction fully mediates the relationships between these independent variables and employee performance. Work motivation emerges as the dominant driver of both satisfaction and performance, whereas the impact of organizational culture varies by internal context. These results provide strategic implications for management in human resource development, emphasizing motivation, transformational leadership, and a supportive organizational culture
References
M. Mappamiring et al., "Pengelolaan sumber daya manusia dalam meningkatkan produktivitas perusahaan Badan Usaha Milik Negara," Jurnal Manajemen dan Kewirausahaan, vol. 10, no. 2, pp. 45–60, 2020.
A. Arfah and H. Aditya, "Peran sumber daya manusia dalam mencapai keunggulan kompetitif perusahaan," Jurnal Ekonomi dan Bisnis Indonesia, vol. 8, no. 1, pp. 12–25, 2019.
Nurhilalia et al., "Keberhasilan perusahaan melalui pengelolaan sumber daya manusia yang efektif," Jurnal Administrasi Publik, vol. 7, no. 3, pp. 78–90, 2019.
Rahayu and Dahlia, "Pengaruh motivasi kerja dan disiplin kerja terhadap kepuasan kerja dan kinerja pegawai BKPSDM Ogan Komering Ulu," Jurnal Manajemen Sumber Daya Manusia, vol. 12, no. 4, pp. 112–130, 2023.
Firmansyah and Hidayat, "Pengaruh motivasi kerja terhadap kepuasan kerja karyawan di PT. Syntronic Indonesia," Jurnal Bisnis Industri, vol. 11, no. 2, pp. 56–70, 2023.
Hidayat, "Pengaruh motivasi dan kompensasi terhadap kinerja karyawan di RSU Universitas Muhammadiyah Malang," Jurnal Manajemen Rumah Sakit, vol. 9, no. 1, pp. 34–48, 2021.
Junaidin et al., "Pengaruh motivasi kerja dan lingkungan kerja terhadap kinerja pegawai melalui kepuasan kerja sebagai mediator di Politeknik Ilmu Pelayaran Makassar," Jurnal Pendidikan Vokasi, vol. 15, no. 3, pp. 89–105, 2022.
Solihatun et al., "Pengaruh motivasi kerja terhadap kinerja karyawan di PT. Herba Emas Wahidatama," Jurnal Ekonomi Farmasi, vol. 10, no. 2, pp. 67–82, 2021.
Rivaldo and Ratnasari, "Pengaruh kepemimpinan dan motivasi kerja terhadap kinerja karyawan melalui kepuasan kerja sebagai mediator di PT. Bank Rakyat Indonesia Cabang Nagoya Batam," Jurnal Perbankan, vol. 8, no. 4, pp. 101–115, 2020.
Utama et al., "Pengaruh pengembangan karier terhadap kepuasan kerja dan kinerja karyawan di Dinas Kesehatan Dharmasraya," Jurnal Kesehatan Publik, vol. 9, no. 1, pp. 23–38, 2021.
Maini and Tanno, "Pengaruh kepemimpinan terhadap kepuasan kerja dan kinerja karyawan di Bappeda Kota Payakumbuh," Jurnal Administrasi Pemerintahan, vol. 7, no. 2, pp. 45–59, 2021.
Nurhasanah et al., "Pengaruh budaya organisasi terhadap kepuasan kerja dan kinerja karyawan di PT. Perkebunan Nusantara IV Dolok Sinumbah," Jurnal Agribisnis, vol. 11, no. 3, pp. 78–92, 2022.
Sugiono and Tobing, "Pengaruh kepemimpinan dan komunikasi terhadap kepuasan kerja dan kinerja karyawan di PT. Usaha Makalingga Mandiri," Jurnal Manajemen Operasional, vol. 10, no. 1, pp. 34–50, 2021.
Maulidiyah, "Pengaruh budaya organisasi terhadap kepuasan kerja dan kinerja karyawan di Kantor Perwakilan Bank Indonesia Jember," Jurnal Perbankan Sentral, vol. 9, no. 2, pp. 56–71, 2020.
Hamzah et al., "Pengaruh budaya organisasi terhadap kepuasan kerja dan kinerja guru di MTsN Pekanbaru," Jurnal Pendidikan Islam, vol. 8, no. 4, pp. 89–103, 2021.
Haryani et al., "Pengaruh kepemimpinan dan budaya organisasi terhadap kepuasan kerja dan kinerja pegawai di Balai Teknologi Komunikasi Pendidikan Yogyakarta," Jurnal Teknologi Pendidikan, vol. 11, no. 1, pp. 67–81, 2022.
Rachmaniah, "Peran kepuasan kerja sebagai mediator antara motivasi kerja dan kinerja karyawan di Bank BRI Manukan Surabaya," Jurnal Keuangan, vol. 10, no. 3, pp. 112–128, 2022.
Adam et al., "Pengaruh kepemimpinan dan motivasi kerja terhadap kinerja karyawan melalui kepuasan kerja sebagai mediator di PT. Primalayan Citra Mandiri," Jurnal Manufaktur, vol. 9, no. 2, pp. 45–60, 2021.
Arianto and Septiani, "Pengaruh lingkungan kerja fisik terhadap kepuasan kerja karyawan di PT. AJS," Jurnal Asuransi, vol. 8, no. 1, pp. 23–37, 2021.
Sembiring et al., "Pengaruh motivasi kerja terhadap kepuasan kerja dan kinerja karyawan di Badan Pengelola Keuangan dan Aset Deli Serdang," Jurnal Administrasi Keuangan, vol. 7, no. 3, pp. 78–94, 2021.
M. S. P. Hasibuan, Manajemen Sumber Daya Manusia. Jakarta, Indonesia: Rajawali Pers, 2012.
S. P. Robbins and M. Coulter, Management, 10th ed. Upper Saddle River, NJ, USA: Prentice Hall, 2010.
B. M. Bass, Leadership and Performance Beyond Expectations. New York, NY, USA: Free Press, 1990.
J. M. Burns, Leadership. New York, NY, USA: Harper & Row, 1978.
P. Hersey and K. H. Blanchard, Management of Organizational Behavior: Utilizing Human Resources, 5th ed. Englewood Cliffs, NJ, USA: Prentice-Hall, 1988.
E. H. Schein, Organizational Culture and Leadership, 4th ed. San Francisco, CA, USA: Jossey-Bass, 2010.
S. P. Robbins, Organizational Behavior, 13th ed. Upper Saddle River, NJ, USA: Prentice Hall, 2011.
D. R. Denison, Corporate Culture and Organizational Effectiveness. New York, NY, USA: Wiley, 2000.
G. Hofstede, Culture's Consequences: International Differences in Work-Related Values. Beverly Hills, CA, USA: Sage, 1980.
Sandy et al., "Pengaruh budaya organisasi terhadap kepuasan kerja dan kinerja pegawai di Dinas Pendidikan dan Kebudayaan Samarinda," Jurnal Administrasi Publik, vol. 12, no. 1, pp. 45–60, 2023.
Majid et al., "Pengaruh pengakuan terhadap kepuasan kerja karyawan di Hotel Paradise Batu," Jurnal Pariwisata, vol. 9, no. 2, pp. 78–92, 2021.
A. A. P. Mangkunegara, Evaluasi Kinerja Sumber Daya Manusia Perusahaan. Bandung, Indonesia: Remaja Rosdakarya, 2010.
Paais and Pattiruhu, "Pengaruh kepemimpinan dan motivasi kerja terhadap kinerja karyawan," Jurnal Manajemen, vol. 8, no. 3, pp. 101–115, 2020.
Hayati and Caniago, "Pengembangan instrumen pengukuran motivasi kerja," Jurnal Manajemen, vol. 7, no. 2, pp. 56–70, 2012.
S. Braun et al., "Transformational leadership survey: Development and validation," Journal of Leadership Studies, vol. 10, no. 1, pp. 34–48, 2013.
Adinata and Turangan, "Pengaruh motivasi kerja dan lingkungan kerja terhadap kepuasan kerja karyawan di masa pandemi Covid-19," Jurnal Manajemen Sumber Daya Manusia, vol. 15, no. 2, pp. 120–135, 2023.
Salsabilla and Suryawan, "Analisis pengaruh motivasi kerja, disiplin kerja, dan kepuasan kerja terhadap kinerja karyawan PT. KWS," Jurnal Bisnis Industri, vol. 14, no. 1, pp. 89–104, 2022.
Tanjung and Frinaldi, "Pengaruh gaya kepemimpinan transformasional terhadap kepuasan kerja karyawan," Jurnal Administrasi Publik, vol. 13, no. 3, pp. 150–165, 2023.
Sari et al., "Pengaruh kepemimpinan partisipatif terhadap kepuasan kerja karyawan," Jurnal Manajemen, vol. 8, no. 4, pp. 200–215, 2014.
Rosalina and Wati, "Peran disiplin kerja sebagai mediator antara kepemimpinan dan kinerja karyawan di PT. XYZ Divisi EPC," Jurnal Teknik, vol. 9, no. 1, pp. 45–60, 2020.
Damayanti and Ismiyati, "Pengaruh budaya organisasi dan lingkungan kerja terhadap kepuasan kerja guru SMK Bisnis dan Manajemen Swasta di Semarang," Jurnal Pendidikan Vokasi, vol. 7, no. 2, pp. 78–93, 2020.
Irfan, "Pengaruh budaya organisasi, lingkungan kerja, dan keadilan organisasi terhadap kepuasan kerja karyawan di perusahaan Jombang," Jurnal HRM Lokal, vol. 11, no. 3, pp. 110–125, 2022.
Astuti, "Pengaruh budaya organisasi dan komitmen organisasi terhadap kinerja pegawai di kelurahan Kota Depok," Jurnal Pemerintahan Daerah, vol. 10, no. 1, pp. 34–49, 2022.
Syardiansah et al., "Pengaruh budaya organisasi terhadap produktivitas dan kinerja karyawan," in Proceedings of Augustine et al., pp. 200–215, 2020.
Augustine et al., "Peran kepuasan kerja sebagai pendorong kinerja karyawan di era digital," Jurnal HRM Internasional, vol. 12, no. 4, pp. 140–155, 2022.
