L. Muh. Khaerunnizar, and Yohanes Anton Nugroho. “ANALISIS KUALITAS LAYANAN MASKAPAI PENERBANGAN XYZ BERDASARKAN SENTIMEN ULASAN PELANGGAN”. Jurnal Cakrawala Ilmiah 1, no. 10 (June 25, 2022): 2493–2504. Accessed August 19, 2025. https://mail.bajangjournal.com/index.php/JCI/article/view/2580.