SUSENO; ILMAN ADI PERMANA. ANALISIS CUSTOMER SATISFACTION INDEX TERHADAP KINERJA J&T EXSPRESS MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) STUDI KASUS J&T EXSPRESS BANJAR. Jurnal Cakrawala Ilmiah, [S. l.], v. 1, n. 6, p. 1205–1218, 2022. DOI: 10.53625/jcijurnalcakrawalailmiah.v1i6.1487. Disponível em: https://mail.bajangjournal.com/index.php/JCI/article/view/1487. Acesso em: 5 jul. 2025.