[1]
Suseno and Ilman Adi Permana 2022. ANALISIS CUSTOMER SATISFACTION INDEX TERHADAP KINERJA J&T EXSPRESS MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) STUDI KASUS J&T EXSPRESS BANJAR. Jurnal Cakrawala Ilmiah. 1, 6 (Feb. 2022), 1205–1218. DOI:https://doi.org/10.53625/jcijurnalcakrawalailmiah.v1i6.1487.