EFFECTIVENESS OF ONLINE PUBLIC ASPIRATIONS AND COMPLAINTS SERVICES AT THE COMMUNICATION, INFORMATICS AND STATISTICS SERVICE OF  BANJARMASIN CITY

Normajatun Normajatun; M Sayuti Enggok; Fika Fibriyanita; Riska Aulia Nur; Nasya Sahidia

doi:10.53625/ijss.v4i5.9706

Authors

Normajatun Normajatun Faculty of Social and Political Science, Islamic University of Kalimantan
M Sayuti Enggok Faculty of Social and Political Science, Islamic University of Kalimantan
Fika Fibriyanita Faculty of Social and Political Science, Islamic University of Kalimantan
Riska Aulia Nur Faculty of Social and Political Science, Islamic University of Kalimantan
Nasya Sahidia Faculty of Social and Political Science, Islamic University of Kalimantan

DOI:

https://doi.org/10.53625/ijss.v4i5.9706

Keywords:

Effectiveness, Aspiration Services, Community Complaints

Abstract

This study aims to describe the effectiveness of online community aspiration and complaint services at the Communication, Information and Statistics Office of Banjarmasin City. The research method was carried out with a qualitative approach. Data was obtained by conducting interviews and supported by documentation review. Data analysis is descriptive qualitative. The results showed that online community aspiration and complaint services were effective as measured by indicators: goal achievement, integration and adaptation were effective but not optimal

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