FAMILY FRIENDLY ICU QUALITY ORIENTED WITH EMIL MODEL: STUDY AT RSUP DR. M. DJAMIL PADANG

Emilzon Taslim; Afrizal; Tinni Trihartini Maskoen; Yusirwan Yusuf; Almh. Ike Sri Redjeki

doi:10.53625/ijss.v2i2.3056

Authors

Emilzon Taslim Doctoral Program, Faculty of Medicine, Andalas University, Padang, Indonesia
Afrizal Faculty of Social Science and Political Science, Andalas University, Padang, Indonesia
Tinni Trihartini Maskoen Faculty of Medicine, Padjajaran University, Bandung, Indonesia
Yusirwan Yusuf Padang National Hospital- M. Djamil, Padang, Indonesia
Almh. Ike Sri Redjeki Faculty of Medicine, Padjajaran University, Bandung, Indonesia

DOI:

https://doi.org/10.53625/ijss.v2i2.3056

Keywords:

ICU Satisfaction Service Quality Emil Model

Abstract

This study aims to determine the culturally competent family-friendly ICU model on ICU service satisfaction. This research was conducted in April-December 2021 at Dr. RSUP. M. Djamil Padang. The research design used Quantitative Research Methods. The results showed that there was a relationship between satisfaction with information and satisfaction with service quality (p = 0.001), there was a relationship between satisfaction with comfort and satisfaction with service quality (p = 0.002) and there was a relationship between satisfaction with spiritual needs with satisfaction with service quality (p= 0.001). The researcher concludes that information, comfort and spiritual needs greatly affect the quality of service in the ICU Dr. M. Djamil Padang

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